Senior IT Analyst

London /Information Technology – IT /Permanent Employee (PE)/ On-site

We are a British metaverse and Web3 technology company pioneering cultural change through the creation of interconnected virtual worlds and environments. 

Virtual worlds have a profound impact on the real world. Our goal is to work with partners to create metaversal experiences that enrich and meaningfully extend the potential of our lives, through live interactive events, multiplayer games, entertainment and social spaces – all with cutting-edge technology that allows many thousands of people to interact in high-fidelity environments, at the same time and in the same space. 

Your Mission:

As part of a dedicated IT Support team in London, you will have a unique opportunity to build a career in a cutting-edge IT department. You will join a team of experienced IT support staff and will be tasked with supporting a large team of experienced developers and system engineers. You will be primarily responsible for helping support our development teams with a focus on high-level desktop and laptop hardware builds. You will need to use your experience in troubleshooting technical hardware, fixing system issues, maintaining onboarding processes, managing access control and will often be assisting in the deployment of global IT initiatives across our international office locations.

We’re working to leverage the latest hardware systems and cloud hosting technologies in order to manage, build and support our organisation. Our common goal is to enable Improbable to meet our development goals by accelerating IT systems and services worldwide. We are dedicated to advancing user experience and supporting the growth of Improbable.

Your opportunity:

• Accelerating development through IT support
• Fine-tuning our hardware specifications to tailor for the role
• Advancing the user experience in our onboarding process
• Management of Problem Tickets and scheduling meetings to ensure Problem Tickets are dealt with in a timely fashion

Why you're made for this:

• You enjoy building machines from scratch
• You are established in providing high-level IT Support with 5+ years of experience
• General passion for games and game development
• Strong end to end project management experience
• You are enthusiastic about rolling out new technology and hardware
• Good understanding of network infrastructures
• Good knowledge of laptop and desktop hardware components
• Good knowledge of working with Google Services (including Google Workplace/Google Meet) ; Atlassian products (Jira/Atlassian); Remote hosting tools and solutions; Azure and Office 365; Access management and permissions; Mac and Windows OS; Slack administration; Application deployment services (Puppet/InTune)

About Us

Improbable is determined to foster an environment where people can do their best work and feel like they belong. We believe a healthy culture, strong values and contribution from a diverse range of individuals will help us to achieve success.

We do not discriminate based on race, ethnicity, gender, ancestry, national origin, religion, sex, sexual orientation, gender identity, age disability, veteran status, genetic information, marital status or any other legally protected status.

If you require any reasonable adjustments as part of your application process or would like to confidentially discuss the matter, then please do let us know in the Additional Information section of your application.

Life at Improbable

Diversity, inclusion and belonging